Refund Policy

You have the right to return unwanted products within 14 days of the date when you have received the products ordered.

Please note this right only applies to unused products that can be resold as new. The products should be returned on its original packing.

Products that have been specially manufactured, ordered or modified at the request of the buyer, when the work has begun to be completed do not have the right to be cancelled.

No returns will be made for items returned without prior communication and agreement with our customer service.

To make a return please contact our customer service at asiakaspalvelu@boxdecor.fi, and we will be happy to help you with the return.

Please note that the customer is responsible for the shipping costs when returning products.

Not picking up your package is not the same as cancelling the order or returning it. If you do not pick up your order you will be charged with the extra costs for returning the products to us, and you will not get a refund for your order.

We will return your money within 14 days from receiving the products.

In case of faulty products, we will send you new ones with no extra cost. We kindly ask you to email asiakaspalvelu@boxdecor.fi , and inform us about your order number and what is wrong with the products. Please attach a picture of the damaged products.